Eldeco never seizes to amaze - update

Update on my earlier blog entry Eldeco never seizes to amaze
The suffering reader says again:

They are constantly trying to exploit the situation. I am trying to post my experience with them, in the internet which would help others to take right decisions choosing the property. Even after 4 years, they have not given me offer of possession and saying that I have to pay holding charges for 1.5 years to process the handover.

May God bring some sanity in Eldeco.

Eldeco never seizes to amaze

One of the readers has sent this about his experiences with Eldeco at Utopia:

It is 4 years, I have paid them in full for a flat in their Utopia project. FDN is partially pending. I am trying to sell my apartment. The prospective buyers go there and see the situation and return with lot of resentment. ..... they [Eldeco] are misusing my flat as their store room by them and their contractors and not made the flat ready for possession and it is in shabby state.


Eldeco never seizes to amaze me!!

Eldeco hasn't changed its ways

It seems that the residents at Ananda are not the only ones who are suffering due to apathy of Eldeco. Almost once in a week I get a mail from a sufferer of Eldeco. Be it Utopia on expressway or Amantran in Sector 119, Noida.
I wonder what happiness Eldeco gets by treating its customer with such apathy. They charge a bag full of money and they give back a bag full of woes.

The comment in this post makes an interesting read:
http://nitnblogs.blogspot.com/2007/04/eldeco-ananda-pathetic-service.html


And the latest at Ananda:

Last night (20th Jan 08), there was an event in the passage of 7th Floor. Whole row of the tiles above the Lift door, collapsed en mass with a very loud noise. It happened last night, luckily no one was using life at that moment, otherwise it would have caused a grave injury, including head injury with a possibility of fatality. I think this is a serious concern, showing extremely poor quality of construction done by ELDECO(an ISO certified organisation)

Eldeco update - Power woes

The residents of Eldeco Ananda have had some meetings with the Eldeco officials in the last few months. One of the issue raised by us was the need of a UPS backup for the EPABX system that has been installed at Ananda.
In the first of such meetings in June Eldeco readily agreed to get this done. The residents have yet to see the UPS working. There was another meeting between the residents and the Eldeco officials on Saturday June 14, 2007, where Eldeco said that the UPS has been commissioned. However at the time of writing this post, there is no electricity in the complex for the last 4 minutes and I tried to check out if the EPABX was working or not and guess what it was NOT working. I wonder where did the UPS go. Seems like it too failed along with the generators for power back up.
While the power was down at Ananda, I couldn't help notice that the lights of the building next door, Kesar Garden Apartments, didn't even blink. I wonder what was the talk about uninterrupted power supply mentioned by Eldeco in their marketing brochure for Ananda. It still seems a distant dream.

Customer Satisfaction 101

Recently I learned a new lesson on how to make a dis-satisfied customer satisfied, courtesy the most-intelligent staff of Eldeco.

Long time back we had given a list of complaints to Eldeco. There was no response to the list for quite some time and then all of a sudden recently the Eldeco staff came to review the status of list of complaints. One of the points in the list, was the bad quality of wooden floor that they had put in one of our bedrooms and we had asked for a replacement.
The person who came to us asked us to write a letter to Eldeco mentioning this complaint along with the fact that we are a "satisfied" customer and that this is our only complaint towards Eldeco. And he also quitely suggested that if we show our statisfaction from the services provided by Eldeco it would help him pursue our case with the Eldeco Group's Management and if we don't show our satisfaction then it would be very difficult for him to get things done.

This whole thing shocked us to no end. Imagine the guts of the person saying this. We obviously refused to write such a thing in the letter.

Moral of the Story: The whole episode showed us how to make a dis-satisfied customer, satisfied. Ask him to write a letter saying that he satisfied in case he wants to get his work done.

Postscript: Nice lesson from Eldeco on customer satisfaction, must be put together with the brilliant case study on them which they have been displaying on thier website.

The Strange World of Eldeco

Recently read this article on Eldeco: http://news.gurgaon-properties.com/gurgaon-properties-building-on-his-business-dreams/
It says that ".. (Eldeco) are trying to deliver dream homes to savvy customers, not just in the metros but in the second tier cities as well."
Sure they do know what the customers dream of, otherwise how would they how to make them a nightmare. Eldeco Ananda at Noida can be made a good case study on how to turn customer's dream into nightmares. The list of problems here are endless.
1. Erratic power supply (even with power backup), which even causes the bulbs in common corridors to fuse every week, not to speak of what happens in our homes.
2. Water supply which seems straight out of Yamuna river. Even Noida Authority flats have better water quality then at Eldeco Ananda.
3. Poor construction quality, seepage in walls galore.
4. Massive delay in delivery. The deadline for possession was March 2006. Its now April 2007 and the work is still at least 5-6 months away from completion. Though some brave hearts like us have agreed to shift due to monetary pressures.
5. Its summer now, but the swimming pool is still empty. I think they are waiting for the winter to set in to start the swimming pool, so that people can enjoy sun bathing by the pool side.
6. The piped gas supply has not started yet. The residents are made to believe that it is not safe to start the supply until 75% occupancy is there.
7. High maintenance charges with no accountability from Eldeco Management.
8. The gymnasium is a sham, with 72 houses, they have equipment which can not even handle 5 persons at the same time. Private gyms which charge much less are much better than this.

Maybe its Ananda, Devil style.

Electricity bill woes at Eldeco

The electricity bill for the month of Feb '07 at Ananda is another case in point of gross mismanagement by Eldeco. The electricity bill has an item called "electricty duty" which is calculated based on the consumption in the currect month and this has been the case since the bills started coming. But this month a gross error in the "computer generated" bill was made by calculating the duty on the total consumption of electricity till date. Not that the "mis"-calculation amounts to much but it is beyond ones thought that how come such errors could suddenly pop up in a computer generated bill.
When will Eldeco stop cheating on us???

Eldeco Marketing

Sometime back I had a discussion with one of the marketing folks at Eldeco Properties and Infrastructre Ltd, regarding the house that I had bought in their premium project at Noida, Eldeco Ananda. I had a problem regarding my electricity bill which was generated by Eldeco themselves and had asked the marketing person to get the mistake rectified, to which he had agreed to and told me that he will get back in a couple of days.
After a few days I found that the problem is still there in my bill, so I called this person again and asked him about the status. He said, matter of factly that this was not his problem and he would not be able to get the issue fixed. When I said that then why did you commit to get back to me when we talked the last time. To my utter disbelief he said that he had never said that he will get back to me and instead it was I who was supposed to get back to him. Now I wonder if the problem was with my bill and if I had agreed to get it resolved then why would I get back to him. I would get the issue resolved and be happy, why the hell would I give him a call to tell him that the problem has been fixed. That would have been the most stupidest thing to do.
So I got a litte disturbed and the cumulative anger of all the promises broken by Eldeco till then, caused me to say that "Enough is enough, I had made a big mistake of buying a flat from Eldeco and now I will make sure that no body from my friends and my acquaintances buys a flat from Eldeco".
To my utter disbelief the person said "if you want to do so, then sir that is your problem".

Shocking, isn't it? but true to the last word. With persons like this in the marketing department, not even God can help Eldeco. Not to talk about the poor people like us who have been hoodwinked by Eldeco to buy a flat. :-(

Eldeco cares ;-)

Ever since we moved to our new house at Eldeco Ananda we have been facing a lot of problems and have been reporting it to the authorities. And it seemed that they didn't care and that all our pleas were falling on deaf ears. This was the story of all the residents here. But we were in for a "surprise". On April 4th, two of the Eldeco representatives came to our house asking if are facing any problems in our house. We thought that Eldeco finally has cared about us helpless people. But it seems that it was all a cruel joke on their part. When we asked why they said that they have got an email from us regarding our complaints. The strange thing is that we haven’t written any email to any one in Eldeco about anything.

The two things close to an email that come my mind are either an email from RWA (residents welfare association) or a blog that Sonal has been maintaining chronicling all our troubles with Eldeco.

If it’s the email from RWA managing committee kudos to them to finally get things moving.

But if it is the blog that Sonal has been maintaining that I think she has been partially successful in achieving the goal of generating enough bad publicity which will make Eldeco care about us.

Sonal maintains her blog at http://sonalgoyal.blogspot.com and one of the things that she writes about is our troubles at Eldeco Ananda and the lackadaisical attitude of Eldeco in addressing the issues raised by us. Off late the blog has been getting a lot of hits regarding Eldeco and Mr. Pankaj Bajaj, one of them being “Pankaj bajaj scam”!!. It does not seem strange after what have been through, but I wonder who else would have connected Mr. Bajaj with a scam.