Eldeco hasn't changed its ways

It seems that the residents at Ananda are not the only ones who are suffering due to apathy of Eldeco. Almost once in a week I get a mail from a sufferer of Eldeco. Be it Utopia on expressway or Amantran in Sector 119, Noida.
I wonder what happiness Eldeco gets by treating its customer with such apathy. They charge a bag full of money and they give back a bag full of woes.

The comment in this post makes an interesting read:
http://nitnblogs.blogspot.com/2007/04/eldeco-ananda-pathetic-service.html


And the latest at Ananda:

Last night (20th Jan 08), there was an event in the passage of 7th Floor. Whole row of the tiles above the Lift door, collapsed en mass with a very loud noise. It happened last night, luckily no one was using life at that moment, otherwise it would have caused a grave injury, including head injury with a possibility of fatality. I think this is a serious concern, showing extremely poor quality of construction done by ELDECO(an ISO certified organisation)

Eldeco is at it again

Imagine a brand new housing complex, less than an year old, where residents are charged around Rs. 3000 per month for maintenance service and then what are they provide with:

1. muddy water in the taps
2. seepage in the walls,
3. a fountain which is not even fitted, let alone not working,
4. overflowing drains which are not rectified even after 4 days of complaining, (I have not seen this problem even in 20 year old houses and this building is hardly an year old)
5. street dogs freely roaming in the campus,
6. power backup which takes an eternity to come in action.
7. centralized complaint system, but there is no one to pickup the calls made by residents to make the complaint. And when the poor residents walks down to the office, there is no one there too.
8. Prepaid system for electricity system with an IVR that does not work, so that the helpless residents are not able to know if there is any balance left in their account or not. They have to rely on their memory or wait for the electricity to get cut to know when the account recharge is required.

Can't believe it? Come to Eldeco's Ananda Apartments in Sector 48, Noida and you will get to see all of this and much more.

A concealed threatening from Eldeco

Today we recieved a letter from Mr. Vishal from Eldeco Marketing saying that the maintenance payment that we make to Eldeco for maintaining the "beautiful and wonderful" (pun intended) Ananda residential complex where we live, will now be made part of the "pre-paid" system that is used for track our electricity consumption.

At first it does seem to be a good idea to ensure that regular payments are recieved by Eldeco, but wait till you read the next para of the letter. It says that in case the payment for monthly maintainance is not made then the electricity supply may be disconnected!! That is even when I am regular in paying my electricity dues!!

I wonder if this is due to the comments that I have written on my blog about the pathetic service from Eldeco. But why am I wondering, I should have expected this from them given the kind of people they are.

More on Eldeco

This is what one of the readers have to say about the Eldeco and Ananda, Noida:

The blokes at Eldeco Infrastructure and Properties Ltd, the makers of Eldeco Ananda at Noida, have a way of plumbing to new depths of ineptitude. Case in point? The massive steel tubes that have come up in the basement car park. Who ever wanted them anyway. Even assuming that these barricades serve a purpose i.e. we get disciplined enough to park our cars in a way that enables others to also find their space, these bars could have been a little lower and hence making it possible for people to get out of their cars without fear of banging the door onto these bars.
Someone in Eldeco needs his head examined. Not only is this effort so hopelessly counterproductive and irritating, it has also cost them a tidy packet, with all the fabricating and welding and painting, which amount could have been spent on a better treadmill at the gym.

Customer (Non-) Support from Eldeco

We had filed some complaints regarding the finishing of our house when we shifted to Ananda in January 2007. Some of the complaints have been taken care off but most of them have not been taken care off till date. See the portion circled in red in the photo, which has been taken from the complaint register maintained by the Estate Manager at Ananda, Noida. We had filed complaints on 23rd Jan, 2007 and till date some of them have a "not done" status.

I wonder what does Eldeco mean by customer satisfaction, with complaints remaining unanswered for nearly three and half (3.5) months. They do not seem like an progressive organization and are not at all bothered about the customer once they have sold the apartment. The funny part is that they are not even ready to handover the maintanence to the residents even when we have been asking them to do so since last 5-6 months. It seems Eldeco wants to derive some sadistic pleasure from putting us to this misery.

I think even Government of India departments are better performers now. Earlier I was staying in a flat constructed by NOIDA and I used to crib about lack of support from NOIDA, but I think Eldeco has managed to put even NOIDA to shame.

Eldeco cares ;-)

Ever since we moved to our new house at Eldeco Ananda we have been facing a lot of problems and have been reporting it to the authorities. And it seemed that they didn't care and that all our pleas were falling on deaf ears. This was the story of all the residents here. But we were in for a "surprise". On April 4th, two of the Eldeco representatives came to our house asking if are facing any problems in our house. We thought that Eldeco finally has cared about us helpless people. But it seems that it was all a cruel joke on their part. When we asked why they said that they have got an email from us regarding our complaints. The strange thing is that we haven’t written any email to any one in Eldeco about anything.

The two things close to an email that come my mind are either an email from RWA (residents welfare association) or a blog that Sonal has been maintaining chronicling all our troubles with Eldeco.

If it’s the email from RWA managing committee kudos to them to finally get things moving.

But if it is the blog that Sonal has been maintaining that I think she has been partially successful in achieving the goal of generating enough bad publicity which will make Eldeco care about us.

Sonal maintains her blog at http://sonalgoyal.blogspot.com and one of the things that she writes about is our troubles at Eldeco Ananda and the lackadaisical attitude of Eldeco in addressing the issues raised by us. Off late the blog has been getting a lot of hits regarding Eldeco and Mr. Pankaj Bajaj, one of them being “Pankaj bajaj scam”!!. It does not seem strange after what have been through, but I wonder who else would have connected Mr. Bajaj with a scam.