We had filed some complaints regarding the finishing of our house when we shifted to Ananda in January 2007. Some of the complaints have been taken care off but most of them have not been taken care off till date. See the portion circled in red in the photo, which has been taken from the complaint register maintained by the Estate Manager at Ananda, Noida. We had filed complaints on 23rd Jan, 2007 and till date some of them have a "not done" status.
I wonder what does Eldeco mean by customer satisfaction, with complaints remaining unanswered for nearly three and half (3.5) months. They do not seem like an progressive organization and are not at all bothered about the customer once they have sold the apartment. The funny part is that they are not even ready to handover the maintanence to the residents even when we have been asking them to do so since last 5-6 months. It seems Eldeco wants to derive some sadistic pleasure from putting us to this misery.
I think even Government of India departments are better performers now. Earlier I was staying in a flat constructed by NOIDA and I used to crib about lack of support from NOIDA, but I think Eldeco has managed to put even NOIDA to shame.