Eldeco is at it again

Imagine a brand new housing complex, less than an year old, where residents are charged around Rs. 3000 per month for maintenance service and then what are they provide with:

1. muddy water in the taps
2. seepage in the walls,
3. a fountain which is not even fitted, let alone not working,
4. overflowing drains which are not rectified even after 4 days of complaining, (I have not seen this problem even in 20 year old houses and this building is hardly an year old)
5. street dogs freely roaming in the campus,
6. power backup which takes an eternity to come in action.
7. centralized complaint system, but there is no one to pickup the calls made by residents to make the complaint. And when the poor residents walks down to the office, there is no one there too.
8. Prepaid system for electricity system with an IVR that does not work, so that the helpless residents are not able to know if there is any balance left in their account or not. They have to rely on their memory or wait for the electricity to get cut to know when the account recharge is required.

Can't believe it? Come to Eldeco's Ananda Apartments in Sector 48, Noida and you will get to see all of this and much more.

Customer (Non-) Support from Eldeco

We had filed some complaints regarding the finishing of our house when we shifted to Ananda in January 2007. Some of the complaints have been taken care off but most of them have not been taken care off till date. See the portion circled in red in the photo, which has been taken from the complaint register maintained by the Estate Manager at Ananda, Noida. We had filed complaints on 23rd Jan, 2007 and till date some of them have a "not done" status.

I wonder what does Eldeco mean by customer satisfaction, with complaints remaining unanswered for nearly three and half (3.5) months. They do not seem like an progressive organization and are not at all bothered about the customer once they have sold the apartment. The funny part is that they are not even ready to handover the maintanence to the residents even when we have been asking them to do so since last 5-6 months. It seems Eldeco wants to derive some sadistic pleasure from putting us to this misery.

I think even Government of India departments are better performers now. Earlier I was staying in a flat constructed by NOIDA and I used to crib about lack of support from NOIDA, but I think Eldeco has managed to put even NOIDA to shame.